Free Worldwide Shipping

All Hale Health orders ship free, anywhere in the world. Whether you're in Toronto, Tokyo, or Tallinn — there are no shipping fees at checkout.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the order total. Rates vary by country — we recommend checking with your local customs office for details.

Delivery Timeline

Please allow 25–30 business days for delivery. Unlike mass-produced panels sitting in a warehouse, every Hale RLPRO panel is built to order — manufactured, tested, and quality-checked specifically for you before it ships.

This made-to-order approach means you receive a freshly manufactured unit with the latest firmware, hand-inspected by our QA team. We believe the wait is worth it for a panel built just for you.

Order Tracking

Full tracking information is provided for every order. Once your panel ships, you'll receive a tracking number via email so you can follow your shipment every step of the way.

Packaging & Handling

RLPRO panels are large, precision-engineered devices. Each unit ships in reinforced crating with foam inserts designed to protect the panel during transit. Our packaging has been tested to withstand the rigours of international freight.

Questions?

If you have questions about shipping to your region, delivery estimates, or anything else, our team is happy to help.