Privacy Policy

1. Information We Collect

When you visit thehale.ca, we may collect the following information:

• Order information: Name, email, shipping address, billing address, phone number, and payment details when you make a purchase. Payments are processed securely through Stripe.
• Contact form submissions: Name, email, and any message content you provide.
• Email subscriptions: Email address when you opt in to our mailing list.
• Analytics data: We use Vercel Analytics, Google Analytics, and Meta Pixel to understand site traffic. This includes anonymized page views, device type, and general location.

2. How We Use Your Information

• To fulfill and ship your orders
• To communicate about your purchase (confirmations, shipping updates)
• To send marketing emails if you have opted in (you can unsubscribe at any time)
• To improve our website and products based on aggregated analytics
• To respond to your support or sales inquiries

3. Third-Party Services

We use the following third-party services that may process your data:

• Stripe — payment processing
• Resend — transactional and marketing emails
• Vercel — website hosting and analytics
• Google Analytics — website traffic analysis
• Meta Pixel — advertising measurement

Each service operates under their own privacy policies. We do not sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies for analytics and advertising purposes. These help us understand how visitors use our site and measure the effectiveness of our marketing. You can control cookies through your browser settings.

5. Data Retention

We retain order information for as long as necessary to fulfill our legal and business obligations (typically 7 years for financial records). Contact form submissions and email subscriptions are retained until you request deletion.

6. Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications

7. Security

We use industry-standard security measures to protect your information. All payment transactions are encrypted and processed through Stripe's PCI-compliant infrastructure. We do not store credit card numbers on our servers.

8. Contact

For privacy-related inquiries or requests, contact us at:

Hale Wellness Inc.
Email: hello@thehale.ca
Toronto, ON, Canada